JOB DESCRIPTION:
The Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation servicing a fleet of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. A person in this position has the potential for promotion to a regional service representative position.
PRIMARY RESPONSIBILITIES:
Maintenance and service of fuel cells at customer sites.
Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Providing emergency support service to customers as required.
Purchasing tools, equipment, and parts for customer service and support as required.
May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
Exhibiting and enforcing safety procedures in the field or customer sites
REQUIRED SKILLS:
- Electrical troubleshooting skills
- Mechanical troubleshooting and repair skills
- Knowledge of lift truck operation and applications
- General mechanical aptitude
- Computer software skills – Windows, internet, Microsoft Outlook, Microsoft Excel, Microsoft Word
- Strong verbal communication skills
- Clear, precise written communicator
- Creatavity in solving technical problems
- Ability to work independently
- Good time management skills with the ability to handle multiple tasks
- Punctual and reliable
- Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power.
REQUIRED EXPERIENCE
- Minimum two year technical degree with electrical courses
- Minimum of five years of proven experience in mechanical and electrical troubleshooting and repair
